Forge 301 – Shipping, Returns & Warranty Policy
Shipping
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Processing Time: Orders are typically processed within 1–3 business days.
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Shipping Methods: We ship via UPS, FedEx, or USPS, depending on location and package size.
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Tracking: All shipments include tracking information via email once your order has shipped.
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Shipping Times:
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Domestic (U.S.): 2–7 business days
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International: 7–21 business days (customs may delay delivery)
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Shipping Costs: Calculated at checkout based on weight, size, and destination.
Returns & Exchanges
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Eligibility: We accept returns within 30 days of delivery for unused, undamaged items in their original packaging.
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Process:
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Contact us at christian@forge301.com to initiate a return.
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You will receive a Return Authorization Number and instructions for shipping the item back.
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Refunds will be issued to the original payment method once the return is received and inspected.
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Non-Returnable Items: Custom or made-to-order products, including custom engineering services, cannot be returned.
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Shipping Costs for Returns: Customers are responsible for return shipping unless the item was defective or incorrect.
Warranty
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Coverage: All Forge 301 products are warranted against manufacturing defects or breakage for up to 5 years from the date of purchase.
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What’s Covered:
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Structural failure or breakage under normal use
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Defective materials or workmanship
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What’s Not Covered:
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Damage from misuse, modification, or abuse
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Normal wear and tear
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Claim Process:
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Contact us at christian@forge301.com with proof of purchase and a photo of the issue.
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Our team will review and provide a replacement or repair instructions if eligible.
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